Our Commitment to Privacy
The Melrose Arts District values its customers and respects their privacy. We do not collect customer information. We do not sell or rent your personal information to third parties.
If our information practices change in the future, we will post an updated policy on our website. You can tell if the policy has changed by checking the revision date that appears at the end of this policy.
We collect information, such as name, e-mail and postal addresses, phone and credit card numbers from you when you visit our website or one of our stores, place an order online, save your info with us online, or participate in a contest, promotion or survey although we do collect credit card information, we do not maintain the information.
How does The Melrose Arts District use my information?
When you place an order or make a purchase from The Melrose Arts District, we use your personal information to process your order, send you e-mails to confirm your order or to contact you via phone, postal mail or e-mail if we have other questions regarding your order or purchase.
When you place an order, make a purchase or save your information online, we will use your e-mail and postal address to send you information about our products, services, contests, and promotions. If you participate in a contest or promotion, we may use your personal information to send you e-mails, postal mail, or telephone (including text messages) regarding products, services, contests and promotions. You always have the choice not to receive marketing information or calls.
Does The Melrose Arts District share my information with anyone?
When we offer contests and promotions, with or without a marketing partner, you may be required to provide certain personal information in order to participate. In these cases, we will give you the choice not to receive e-mail messages or other communications from us regarding our products, services, contests, and promotions. In this case, however, The Melrose Arts District may still need to contact you, for example, to notify winners and to fulfill promotional obligations.
How do I exercise my choices about receiving promotional communications?
We want to communicate with you only if you want to hear from us. If you ask us to remove your name and address from promotional lists, we will maintain your name in a “do not contact” file to ensure that we honor your request. It may take up to 10 days to process your e-mail request, and 6-8 weeks to process your postal mail request, during which period you may continue to receive communications from The Melrose Arts District.
Please also note that when you purchase from us, we will continue to confirm your order by e-mail. In addition, we may also need to contact you via phone, e-mail or postal mail with other questions regarding your order.
How does The Melrose Arts District protect kids’ privacy?
The Melrose Arts District is concerned about the safety of children when they use the Internet and will never knowingly request personally identifiable information from anyone under the age of 13.
Credit Card Safety
Protecting the safety of your credit card information is important to us.
We use Secure Sockets Layer (SSL) technology to protect the security of your credit card information as it is transmitted to us.
SSL is the gold standard in Internet encryption technology, which is a fancy way of saying that it’s a highly sophisticated method of scrambling data as it travels from your computer to our website’s servers.
In addition, we deploy a third-party payment Gateway, PayPal, to execute the credit card transaction. PayPal is one of the most trusted platforms for financial transactions.
CVV (credit card security code)
In an effort to make your shopping experience as secure as possible, we require that you to enter your credit card’s 3 to 4 digit security code (CVV). Since the code can only be found on the card itself, providing it helps to prevent credit card fraud.
Your credit card information is secure
To make sure you are accessing our secure server before you submit personal financial information, look at the lower left-hand corner of your browser. If you see an unbroken key or a closed lock (depending upon your browser), then SSL is active. To double-check for security, look at the URL or Location line of your browser. If you have accessed a secure server, the first characters of the address in that line should change from “http” to “https.”
Destruction of Credit Card information after transaction is completed
The Melrose Arts District deletes and does not maintain credit card information after completion of online transactions.
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